AppSumo 2022 deal - FAQ

Introduction

What is ShortPixel? What is this deal? Why should I purchase it?

ShortPixel is one of the leading solutions in image optimization for your website, and the favorite service among WordPress developers and experts. If your images need to be compressed, you can trust ShortPixel with that. We've been around since 2014!

The AppSumo 2022 deal gives you the opportunity to get a lot of optimization credits, CDN traffic quota and unlimited Google Drive optimization!

How can I use this deal?

Once you get the coupon code from AppSumo, login to your account and redeem it in the "Claim coupon/license key" section.

ShortPixel offers multiple tools to all kinds of users. This AppSumo deal will grant you access to unlimited image and video optimization if you use our ShortPixel App for Google Drive™ (log in first). In addition, you will also get 200,000 one-time credits per code to use with the rest of our tools which you can see listed here. This includes our two famous plugins for WordPress: ShortPixel Image Optimizer (SPIO) and ShortPixel Adaptive Images (SPAI).

How are the credits included in the deal counted?

Please refer to this article: AppSumo 2022 deal - Credits usage - ShortPixel Knowledge Base

Can I use this on Squarespace, Wix or Drupal?  Does ShortPixel work with other non-WordPress websites?

No, you cannot :-(. But you can use our online compressor or this other tool to (manually) optimize the images before uploading them to your site. We also have PHP based tools that can be used on any PHP-powered website to locally optimize your images. Learn more about this here.

If you like what SPAI is offering but your website is not WordPress-based, you can implement your own solution using our API. In this case, here are two useful articles:

ShortPixel App for Google Drive™

What exactly does this app do?

Our app is integrated in your ShortPixel account and it connects to your Google Drive account. Once connected, you'll be able to browse your Google Drive files and optimize them right from the dashboard!

But we all know that a picture is worth a thousand words:

What kind of files can I optimize?

JPG, PNG, GIF, PDF and MP4 (videos - we're still working on this).

Why should I give ShortPixel read/write/delete permissions to my Google Drive?

ShortPixel needs to be able to download (read) the images, PDFs and videos you select, so they can be optimized on our servers. After the optimization, ShortPixel returns (write) the optimized files and overwrites (delete) the original.

Your data is safe as we always use encrypted connections, and once the files are optimized, they will be removed from our servers. You can always restore the previous versions of your files by accessing the Google Drive History.

Please remember that after the rewrite of the files, you can, at any time, revoke ShortPixel's read/write access to your Drive. You can do that from your Google account settings or from the same ShortPixel dashboard:

Is the ShortPixel App for Google Drive the same as the ShortPixel App for Zapier?

No, it isn't! If you use our Zapier app, the unlimited credits don't apply.

SPIO & SPAI

What is the difference between ShortPixel Adaptive Images and ShortPixel Image Optimizer? 

You can find a good explanation here.

Do I need to install both ShortPixel plugins?

No, in most cases you only need one plugin and here's a bit about how one compares to the other, so you make an informed decision.

Is there an "installation guide" for ShortPixel Adaptive Images (SPAI)?

Yes, here is one: Step-by-step guide to install and use ShortPixel Adaptive Images (SPAI)

Is there an "installation guide" for ShortPixel Image Optimizer (SPIO)?

Of course, here it is: Step-by-step guide to install and use ShortPixel Image Optimizer (SPIO)

I was already using ShortPixel Image Optimizer, but I'd like to start using SPAI. What should I do?

Please, have a look at this article: I already used SPIO for image optimization, what settings should I use with SPAI?

What images on a webpage are processed by ShortPixel Adaptive Images? 

SPAI optimizes and serves from our CDN all the images it finds on a web page. This includes images taken from a third party website (e.g. Pinterest, Instagram). Please note, though, that in some circumstances, some images (e.g. images served from IFRAMEs) won't be processed and served via CDN. You can learn more here.

Why do I need to turn off the lazy load functionality in other themes/plugins? Can SPAI lazy load the images instead?

ShortPixel Adaptive Images (SPAI) uses its own lazy load functionality to be able to serve scaled images depending on the user's viewport. Having lazy load active in another theme/plugin conflicts with our plugin; that's why for SPAI to properly work you need to make sure you turn lazy loading off anywhere else.

Is ShortPixel Adaptive Images compatible with all page builders?

We extensively tested SPAI with all the major page builders and it works great. However, considering the great number of page builders and, also, the different other plugins and possible interactions, we cannot guarantee that it will work out-of-the-box in each single case. Thus, we recommend that you test SPAI with your own environment and carefully check for any possible conflicts. If you notice anything out of the ordinary, then please deactivate SPAI and contact us and let us know about the specifics of your configuration so we can assist you.

How do I connect the ShortPixel Adaptive Images plugin I'm running on my website with my ShortPixel account?

This is very easy to do, you just need to associate your domain (website) to your ShortPixel account.

Can I use a different CDN with ShortPixel Adaptive Images?

Sure you can, here's how to set it up.

What happens with WebP or AVIF on browsers that do not support this image format?

ShortPixel Adaptive Images only serves WebP and AVIF to the browsers that support them. For the other browsers, the original image format (e.g. JPG, PNG) is returned.

CDN

Can we use the credits with Autoptimize and its Image Optimization integration as well?

Yes! :-) And the credits will be counted this way.

What is a CDN? What is it good for?

We have an easy-to-understand explanation here.

Can serving images from the ShortPixel CDN (or any third party CDN) be bad for SEO?

No, it will actually be beneficial. Your images are "marked" as originating from your website via HTTP headers sent by our system. Search engines look at that header and associate those images with your website even if the URL is pointing to the ShortPixel CDN. You can learn more about this here and here.

How can I monitor my CDN consumption?

You can login to your account and go to the Dashboard menu, Reports section. Please note that the data will only be visible if you previously associated your domain.

Alternatively, if you are using ShortPixel Adaptive Images, you can see your usage on the settings page (Settings > ShortPixel AI).

Can I create a custom URL when using your CDN via ShortPixel Adaptive Images?

If you are using ShortPixel Adaptive Images, you have probably noticed that the URLs of your images look like this: https://cdn.shortpixel.ai/spai/w_400,h_400,q_lossy,ret_wait/https://shortpixel.com/blog/wp-content/uploads/2018/06/romania-mihai-iphone7plus-768x575.jpg

You can always change that by using a different CDN together with ShortPixel Adaptive Images. If you don't use another CDN, you can set up one with Cloudflare and its free plan! Learn more about this here.

Conditions

How many codes can I stack up in a single account?

You can purchase and redeem up to 5 codes from the AppSumo 2022 deal in a single ShortPixel account.

What does "unlimited" mean?

Please refer to this article: AppSumo 2022 deal - Credits usage - ShortPixel Knowledge Base

How many Google accounts can I use with this deal?

This AppSumo deal applies to one Google account. Please note that each ShortPixel account can optimize only one Google account regardless of how many coupons you stack. If you need to optimize more Google accounts, you'll have to create new ShortPixel accounts.

I’ve been using ShortPixel via the AppSumo deal I got in 2017, 2018, 2019 or 2020. To get this deal would I need to purchase a new code?

No, you don't need to, as your image optimization credits granted by the old codes you purchased can still be used. If you need to have unlimited credits for Google Drive, then you will need to buy the new deal.

I bought your AppSumo deal in previous years. Do I get unlimited usage for the Google Drive™ app?

No, you'll need to either purchase the current deal for unlimited optimization, or use your credits: How are the credits counted when using the Google Drive Optimization? - ShortPixel Knowledge Base

Can I use the credits or the CDN traffic on multiple websites?

Yes, the credits and the CDN traffic can be used on as many websites as you want.

Can I stack this new deal over the previous one? Do I need to create a new account?

Yes, you can stack up the new codes (maximum 5) with the previous codes from 2020, 2019, 2018 and 2017, and you can do this from your current account, no need to create a new one.

So, for example, you can have in the same account:

  • 5 codes from AppSumo 2022 (the current deal)
  • 2 codes from AppSumo 2020
  • 3 codes from AppSumo 2017
Do these credits expire?

No. They are one-time credits, so they don't have an expiration date and you can use them whenever you want, even in 3 years' time! Remember that since they are for one-time use, once you use them, they cannot be reused.

Troubleshooting

I already have an active monthly subscription and I can't redeem my AppSumo code

Unfortunately, it is not possible to have both a monthly subscription and an AppSumo lifetime deal in the same account. If you already have a regular monthly subscription, you can:

I just redeemed my code(s) and my account has less credits than expected. Where are all my credits?

First, make sure you are logged in to the correct account. We have noticed that sometimes, our clients have more than one account on ShortPixel and the credits were redeemed on the second account.

You should also check your subaccounts. If you have allocated credits to your subaccounts, then they will not show up in your main account.

By mistake I connected one Google account to my ShortPixel account, and now I can't connect another. What do I do?

Please contact us and we will review your case.

More questions?

Take a look at our knowledge base! Here you can find all the details about ShortPixel Image Optimizer, and here more answers for ShortPixel Adaptive Images.

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