Terms of Service - End of 2022 update

In this article you will find the main changes to the Terms of Service made in the last quarter of 2022.

Fair Usage policy

With the introduction of the Unlimited plan, we need to somehow prevent the abuse of the system. Therefore, we take this opportunity to introduce a Fair Usage policy that applies to all customers: If it is detected that a website is consuming too many resources, we will try to contact the owner of the account to discuss possible solutions. Until these solutions are implemented, the use of ShortPixel Image Optimization Cloud will be limited.

This policy is intended for extreme cases. So, rest assured that the vast majority of our customers will not be affected by this policy.

You can find all the changes in  section 7.2.

Costs, payments and refunds

Our previous Terms of Service did not address several situations that may arise regarding costs, payments, and refunds. In this update, the main changes are:

  • Terms of Service for the Unlimited plan.
  • Clarification: recurring credits do not carry over to the next month.
  • Refund requests must meet certain criteria.

You can find all the changes in section 5.

Web hosting services

ShortPixel is working on offering a web hosting service in addition to the image optimization tools we already offer. For this reason, we have created an additional Terms of Service specifically for this service.

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