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Optimization issues after moving the website to a new host
If you notice that you cannot optimize older images with ShortPixel Image Optimizer on your website and you recently changed your hosting, then it is likely that the problem is related to either file
Why can't the plugin overwrite a file or create a backup? What are the necessary permissions?
The Unix systems (this includes Linux in all its flavors and distributions) have permissions and ownership for each file (read more here). We have often seen that when a website is moved from one
I cannot empty the backups folder, what solutions do I have?
There are generally two possible reasons why you cannot empty ShortPixel Image Optimizer's backup folder: The backed up files do not have the correct permissions and/or ownership. This can happen
Will my images still be optimized if I move my website to a new hosting?
Once you optimize the images on your website with ShortPixel Image Optimizer, they will remain optimized unless you choose to manually restore them. If you move your website to a new hosting, as long
Error: "Update Failed: Could not create directory."
If you see this error using one of ShortPixel's plugins, it is related to file permissions and ownership and usually occurs after a website was moved from one hosting provider to another. You may
Set up e-mail addresses in ShortPixel's hosting
ShortPixel's hosting service does not offer email services, but it can manage your DNS so that all email requests are routed through your preferred email provider. You are not required to use
I received an e-mail that says some of my images are not accessible. What should I do?
When using one of our products, you may receive an e-mail like this one: Its content may slightly change, depending on several factors, but the main issue remains: ShortPixel's servers need to access