{"id":989,"date":"2024-05-07T11:48:35","date_gmt":"2024-05-07T11:48:35","guid":{"rendered":"https:\/\/kb.shortpixel.com\/docs\/why-does-my-account-have-less-credits-than-i-bought\/"},"modified":"2025-08-27T08:38:29","modified_gmt":"2025-08-27T08:38:29","password":"","slug":"why-does-my-account-have-less-credits-than-i-bought","status":"publish","type":"docs","link":"https:\/\/kb.shortpixel.com\/knowledge-base\/article\/why-does-my-account-have-less-credits-than-i-bought\/","title":{"rendered":"Why does my account have less credits than I bought?"},"content":{"rendered":"\n<p>This usually happens when some of the purchased one-time credits have already been assigned to subaccounts.<\/p>\n\n\n\n<p>Please check your subaccounts section in the <a href=\"https:\/\/shortpixel.com\/subaccounts\" target=\"_blank\" rel=\"noopener\">ShortPixel Dashboard<\/a> and see if you can find the missing credits there.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/kb.shortpixel.com\/wp-content\/uploads\/2025\/08\/file-cgidEYGzcT.jpg\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This usually happens when some of the purchased one-time credits have already been assigned to subaccounts. Please check your subaccounts section in the ShortPixel Dashboard and see if you can find the missing credits there.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46,47],"glossaries":[],"doc_tag":[],"class_list":["post-989","docs","type-docs","status-publish","hentry","doc_category-account","doc_category-credits-plans"],"blocksy_meta":[],"year_month":"2026-04","word_count":35,"total_views":"4019","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin_mdli53m5","author_url":"https:\/\/kb.shortpixel.com\/author\/admin_mdli53m5\/"},"doc_category_info":[{"term_name":"Account","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/account\/"},{"term_name":"Credits &amp; Plans","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/credits-plans\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/comments?post=989"}],"version-history":[{"count":2,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/989\/revisions"}],"predecessor-version":[{"id":2247,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/989\/revisions\/2247"}],"wp:attachment":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/media?parent=989"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/doc_category?post=989"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/glossaries?post=989"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/doc_tag?post=989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}