{"id":961,"date":"2024-05-07T11:46:22","date_gmt":"2024-05-07T11:46:22","guid":{"rendered":"https:\/\/kb.shortpixel.com\/docs\/possible-issues-with-nextdns-and-shortpixel-ai\/"},"modified":"2025-08-27T08:39:08","modified_gmt":"2025-08-27T08:39:08","password":"","slug":"possible-issues-with-nextdns-and-shortpixel-ai","status":"publish","type":"docs","link":"https:\/\/kb.shortpixel.com\/knowledge-base\/article\/possible-issues-with-nextdns-and-shortpixel-ai\/","title":{"rendered":"Possible issues with NextDNS and shortpixel.ai"},"content":{"rendered":"\n<p>We have received reports of connectivity issues from devices that are under the <a href=\"https:\/\/nextdns.io\/\" target=\"_blank\" rel=\"noopener\">NextDNS<\/a> service, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Images are not displayed<\/li>\n\n\n\n<li>Stats not visible<\/li>\n\n\n\n<li>Problems with domain mapping<\/li>\n<\/ul>\n\n\n\n<p>NextDNS uses <a href=\"https:\/\/easylist.to\/\" target=\"_blank\" rel=\"noopener\">EasyList<\/a>, and this one contains a <code>$popup<\/code> rule that NextDNS interprets in an aggressive way, which results in simply blocking anything coming from our CDN domain (shortpixel.ai).<\/p>\n\n\n\n<p>The reason for this is that NextDNS sees this as a rule modifier issue, not a domain issue, and relies on the customer to rule it out instead of dealing with it from their end. In fact, they have taken a similar approach with other CDN domains.<\/p>\n\n\n\n<p>Bottom line, if you are using NextDNS and our CDN, and are having issues with the plugins, please <b>disable NextDNS<\/b> as there is unfortunately nothing we can do from our end.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have received reports of connectivity issues from devices that are under the NextDNS service, such as: NextDNS uses EasyList, and this one contains a $popup rule that NextDNS interprets in an aggressive way, which results in simply blocking anything coming from our CDN domain (shortpixel.ai). The reason for this is that NextDNS sees this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[36,35,37],"glossaries":[],"doc_tag":[],"class_list":["post-961","docs","type-docs","status-publish","hentry","doc_category-autoptimize","doc_category-shortpixel-adaptive-images","doc_category-shortpixel-image-optimizer"],"blocksy_meta":[],"year_month":"2026-04","word_count":136,"total_views":"2423","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin_mdli53m5","author_url":"https:\/\/kb.shortpixel.com\/author\/admin_mdli53m5\/"},"doc_category_info":[{"term_name":"Autoptimize","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/autoptimize\/"},{"term_name":"ShortPixel Adaptive Images","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/shortpixel-adaptive-images\/"},{"term_name":"ShortPixel Image Optimizer","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/shortpixel-image-optimizer\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/961","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/comments?post=961"}],"version-history":[{"count":1,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/961\/revisions"}],"predecessor-version":[{"id":1875,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/961\/revisions\/1875"}],"wp:attachment":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/media?parent=961"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/doc_category?post=961"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/glossaries?post=961"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/doc_tag?post=961"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}