{"id":889,"date":"2024-05-07T11:45:07","date_gmt":"2024-05-07T11:45:07","guid":{"rendered":"https:\/\/kb.shortpixel.com\/docs\/my-settings-page-is-empty-whats-happening\/"},"modified":"2025-08-27T08:40:56","modified_gmt":"2025-08-27T08:40:56","password":"","slug":"my-settings-page-is-empty-whats-happening","status":"publish","type":"docs","link":"https:\/\/kb.shortpixel.com\/knowledge-base\/article\/my-settings-page-is-empty-whats-happening\/","title":{"rendered":"My Settings page is empty, what&#8217;s happening?"},"content":{"rendered":"\n<p>If you are seeing something like this when going to the settings page of ShortPixel Image Optimizer or ShortPixel Adaptive Images&#8230;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/kb.shortpixel.com\/wp-content\/uploads\/2025\/08\/file-Nz5SGg4lQQ.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>&#8230;it is most probably a cache issue. <strong>Please make sure to clean your website cache:\u00a0<\/strong><a href=\"https:\/\/help.shortpixel.com\/article\/426-how-to-clear-wordpress-cache\" rel=\"noopener\"><strong>How to clear WordPress cache<\/strong><\/a><\/p>\n\n\n\n<p>If your settings page looks instead something like this&#8230;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/kb.shortpixel.com\/wp-content\/uploads\/2025\/08\/file-eCOLQAFmpG.png\" alt=\"\"\/><\/figure>\n\n\n\n<p>&#8230;or like this&#8230;<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/kb.shortpixel.com\/wp-content\/uploads\/2025\/08\/file-01TmGvRgtX.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p>This is caused by <strong>another plugin<\/strong>. Please deactivate all your plugins and activate them one by one while refreshing the ShortPixel&#8217;s settings page to find out which one is the &#8220;bad&#8221; plugin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are seeing something like this when going to the settings page of ShortPixel Image Optimizer or ShortPixel Adaptive Images&#8230; &#8230;it is most probably a cache issue. Please make sure to clean your website cache:\u00a0How to clear WordPress cache If your settings page looks instead something like this&#8230; &#8230;or like this&#8230; This is caused [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[35,37],"glossaries":[],"doc_tag":[],"class_list":["post-889","docs","type-docs","status-publish","hentry","doc_category-shortpixel-adaptive-images","doc_category-shortpixel-image-optimizer"],"blocksy_meta":[],"year_month":"2026-05","word_count":85,"total_views":"1040","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"admin","author_nicename":"admin_mdli53m5","author_url":"https:\/\/kb.shortpixel.com\/author\/admin_mdli53m5\/"},"doc_category_info":[{"term_name":"ShortPixel Adaptive Images","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/shortpixel-adaptive-images\/"},{"term_name":"ShortPixel Image Optimizer","term_url":"https:\/\/kb.shortpixel.com\/knowledge-base\/category\/shortpixel-image-optimizer\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/comments?post=889"}],"version-history":[{"count":2,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/889\/revisions"}],"predecessor-version":[{"id":2365,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/docs\/889\/revisions\/2365"}],"wp:attachment":[{"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/media?parent=889"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/doc_category?post=889"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/glossaries?post=889"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/kb.shortpixel.com\/wp-json\/wp\/v2\/doc_tag?post=889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}